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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Katherine Long

Katherine Long

July 2, 2025

5  out of  5
rating by Katherine Long
"Very professional, educated and goes above and beyond. I have reached out to Emilio on many occasions and he has always been able to help ! Great insurance provider !!!!"
We responded:
"Thank you for the review Katherine. We are a customer focused office looking to provide world class customer service to everyone. "
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Joel Lopez

July 1, 2025

5  out of  5
rating by Joel Lopez
"Emilio and his staff are superb. I called in looking for an auto quote that wouldn't hurt my budget and they delivered. He answered all of my questions and even suggested coverages I wasn't aware I didn't have and explained their importance. If you are looking for an office that is detail oriented and customer focused look no further. I highly recommend you give them a call for all of your insurance needs. They are a one stop shop!"
We responded:
"Joel, we’re glad to have you in our office. It’s been an absolute pleasure working with you. Every customer has different needs and it is our job to learn what’s important to each one. Thank you for trusting our office and allowing us the opportunity to earn your business. We are a one stop shop for all of your insurance needs. Have a blessed day! "
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Ixcela Hernandez

July 1, 2025

5  out of  5
rating by Ixcela Hernandez
"I switched insurances and have never felt better about a decision! Working with Emilio has been nothing but great and easy going. He is so helpful and answers all of my questions and concerns. When I have things I have questions about or need to submit information he is always on top of it and guides me through what to do! I’m an so grateful, and so happy being a customer. He truly does go above and beyond!"
We responded:
"Ixcela, it is a pleasure working with you and your family. We strive to provide our customers with world class customer service. Thank you for trusting me and my office, for your insurance needs. We appreciate your business. "
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Sable Freeman

June 26, 2025

5  out of  5
rating by Sable Freeman
"Tina is the best. Always there to answer questions and help whenever I need it!"
We responded:
"Thank you for your review. Tina is a team member with a track record for going above and beyond for our customers. We appreciate your business. "
Profile photo of Miquel Keaton

Miquel Keaton

February 25, 2025

5  out of  5
rating by Miquel Keaton
"Emilio was a real friendly. He broke every quote to me and Explained everything I needed to know about my policy!! One of the best salesman I ever met in my life you won’t regret!!"
We responded:
"Miquel, it was an absolute pleasure working with you today my friend. Anytime you need anything all you have to do is call. Best of luck on that promotion. We’ll be praying for you. "
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Patrick Anderson

November 16, 2024

1  out of  5
rating by Patrick Anderson
"Poor customer service from Brighton, over the last couple of years. I was driving around with revoked plates for 3 months because he couldn't send an email to the state for changing insurance carrier?? With rising costs"
We responded:
"Thanks for your review Patrick. We have records with dates you requested that were sent in a timely manner to the Department of Motor Vehicles. I invite you to the office to have you review them. Have a good evening. "
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Jabari Brown

August 16, 2024

5  out of  5
rating by Jabari Brown
"Brighton Freeman you are phenomenal, you were very helpful on a moments notice and you turned a good day into a great one!! Thanks Again"
We responded:
"Hey Jabari, I’m glad you feel strongly about Brighton he is a great team member eager to help our customers find the best rates and answer questions. Don’t hesitate to reach out with any concerns. Have a blessed day pal! "
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Rafael Salas

August 5, 2024

5  out of  5
rating by Rafael Salas
"Emilio is one of the most honest and sincere person I know. He is a man who is more concerned about you feeling protected rather than taking your money. He is a great guy to work with and makes you feel like life long friends with every call."
We responded:
"Thank you for the kind words Rafael. We appreciate your business and will continue to strive to deliver our customers with a world class experience at our office. "
Profile photo of Chante Pheasant

Chante Pheasant

August 1, 2024

5  out of  5
rating by Chante Pheasant
"If you are looking for a insurance provider that is willing to go the extra mile to make you feel like family you have found the right place Emilio and Brighton are wonderful they go above and beyond to make sure you have the right coverage for you and your family! To car insurance home insurance and life insurance!! They are reasonable, friendly and they make you feel comfortable! If you have any questions they are prepared to have the right answer for you!! Highly recommend! Thank you guys for your help!"
We responded:
"Thank you Chante. I appreciate your feedback. Don’t ever hesitate to reach out with any questions or concerns. We want to make sure you and your family are always taken care of. "
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Papa-Nii Houser

August 1, 2024

5  out of  5
rating by Papa-Nii Houser
"The best and most incredible people you will ever have the pleasure to meet and work with to get you the best for you and your family. Emilio and Brighton, thank you so much for taking care of me and my family."
We responded:
"We appreciate your business Papa-Nii. Thank you for trusting our office to manage your risk of everyday life. "
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emely ortega

May 8, 2024

5  out of  5
rating by emely ortega
"great customer service !"
We responded:
"Thank you Emely. Remember to reach out anytime with any question or concerns. "
Profile photo of Kenneth Tackett

Kenneth Tackett

October 31, 2023

5  out of  5
rating by Kenneth Tackett
"Have you ever walked into a place that you never been before and felt like family? Me either, until today. My insurance bill was up to 400$ and I decided to make a change. All state would not be bothered to even negotiate a price despite me having a perfect driving record. That all changed when I walked into state farm of Statesville and met this legend Emilio Lopez. Every one knows shopping for insurance is a drag but not for Emilio. I felt like family the second he introduced himself and not in the sneaky conniving salesperson way. Emilio was human, respectful and made shopping for insurance fun. Not to mention he cut my bill in half! If you need insurance or if you already have it I don't care how good you think you got it, go see Emilio Lopez. I can personally say you will walking away with new insurance and feeling like family. He goes beyond being a good neighbor. 5 stars just simply is not enough. So I had to leave a review."
We responded:
"Hey Kenneth, Im thrilled we could help you and your family. I’m glad we have gotten to know each other over time. Remember we are here to help with all of your needs. "
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Debbie Bonin

July 28, 2023

5  out of  5
rating by Debbie Bonin
"Mr Emilio has always gone above and beyond to assist me. I would recommend this office to anyone."
We responded:
"Thank you for the kind words Debbie. We pride ourselves in our promise to deliver the best customer service experience in the office. Thank you for allowing me to be your risk manager. "
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Cecil McElveen

July 6, 2023

1  out of  5
rating by Cecil McElveen
"Not reliable or accountable. I had to fire them."
We responded:
"Thank you for the feedback Cecil, as it helps us to continue to learn and grow. Have a blessed day. "
Profile photo of Erick Gonzalez

Erick Gonzalez

June 6, 2023

5  out of  5
rating by Erick Gonzalez
"Emilio lopez one of the best person to ask for help he will you in everthing you need. THE BEST OF THE BEST!!!"
We responded:
"We appreciate your business Erick. Thank you for the kind words. "
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alesia Boggs

April 28, 2023

5  out of  5
rating by alesia Boggs
"This is the most warm and welcoming office I have been to. From the moment I walked through the door I felt such a positive energy! I was greeted by everyone with a kind word and a smile - Emilio and his staff have EXCELLENT customer service skills! In today’s world where kindness does not seem to matter Emilio stands above the rest in treating you with kindness and respect!!! For any of your insurance needs, I give them TEN stars!!"
We responded:
"Thank you Alesia, we love having you in the office. "
Profile photo of Alexander Casanova

Alexander Casanova

April 27, 2023

5  out of  5
rating by Alexander Casanova
"Best insurance firm out there, They made everything quick, simple and easy for me! They also made me feel like family."
We responded:
"We appreciate your business Alexander and welcome to my State Farm family. We want to make sure all your insurance needs are met. Reach out to us any time. "
Profile photo of 최현수

최현수

April 26, 2023

5  out of  5
rating by 최현수
"Got the insurance for my motorcycle here and it was such a clean and quick process. Plus better rates than any other insurance agency I checked out. Totally recommend."
We responded:
"We are here to make sure you have the absolute best customer service experience at the most affordable price. Enjoy riding the bike and be safe. "
Profile photo of Brian Sorroza

Brian Sorroza

April 26, 2023

5  out of  5
rating by Brian Sorroza
"Emilio is a great guy would definitely recommend to work with him very intellectual & kind."
We responded:
"Thank you for the kind words Brian. We do our best for all our new and existing customers. "
Profile photo of erdulfo Barrientos

erdulfo Barrientos

April 14, 2023

5  out of  5
rating by erdulfo Barrientos
"La experiencia fue excelente. Emilio y sus trabajadores me ayudaron con el seguro de mi negocio. Los recomiendo a todos."
We responded:
"Muchas gracias por su comentario Erdulfo fue un placer trabajar con usted. "
Profile photo of Lee Mastin

Lee Mastin

February 23, 2023

5  out of  5
rating by Lee Mastin
"Trustworthy, hardworking, compassionate, family oriented, dependable…all the words you want to hear about your insurance company are the very words to describe Emilio and his awesome team! Needed insurance for my start up company and they had me a quote by the end of the day and as soon as my LLC came through we were set! Great rates but more importantly great people that love their community!"
We responded:
"We appreciate your feedback Lee. It’s an absolute pleasure to work with you. "
Profile photo of peter bowles

peter bowles

February 22, 2023

5  out of  5
rating by peter bowles
"The agents here are very professional and extremely friendly. They make a task I don’t want to deal with simple and easy to accomplish and i am very grateful to deal with a sincere and happy team. Thank you and Keep up the great work !!"
We responded:
"Leave the heavy lifting to us Pete. We are here to make sure our customer needs are met to their expectations. "
Profile photo of Nick Pallotti

Nick Pallotti

February 22, 2023

5  out of  5
rating by Nick Pallotti
"I have been with Emilio Lopez State farm for over and year and they have always provided the best customer service and coverage rates for me and my family not only with car insurance but also with life insurance I highly recommend this office for anyone looking for any insurance coverages."
We responded:
"We appreciate your business Nick. It’s been a pleasure working with you and your family."
Profile photo of Liz Petree

Liz Petree

February 21, 2023

5  out of  5
rating by Liz Petree
"Emilio and his staff are the most helpful and friendly agents! I know that I can call or stop by and I am always helped immediately! They also are constantly looking for things to do in our community to make it even better, like blood drives and sponsoring/volunteering for our downtown events. I highly recommend this agency!"
We responded:
"We love having you in the office Liz. We appreciate you giving us the opportunity to earn your business. "
Profile photo of Anjelu Sajetta

Anjelu Sajetta

February 16, 2023

5  out of  5
rating by Anjelu Sajetta
"They are like an extended family and Brighton is fanominal in providing all my needs and they definitely go above and beyond for there clients and act as if we were family maybe not by blood but definitely family by cause of crossed roads. Thank you Emilio and for your team."
We responded:
"It’s always a pleasure having you in the office Anjelu. I know Brighton takes pride in his work and making sure your needs are met. "